How to integrate AI customer service with Your Shopify Store

Transform your Shopify store's customer support experience with Chaterimo, an AI-powered chatbot designed to enhance user interactions and provide seamless customer service. Thanks to our new Shopify app, integrating Chaterimo with your store has never been easier.

This comprehensive guide will walk you through the integration process and highlight the key features that make this combination essential for e-commerce success.


Talk with AI on our sample Shopify Store

To demonstrate our features, please visit our test store. This e-shop has the Chaterimo chat widget installed, connected to the basic knowledge base of the e-shop along with a products downloaded via Shopify API. Feel free to try it out and ask questions!


For example, you can ask about:

  • Hello, give me status of my order 6397824270670
  • What products are you selling?
  • What to do if I want to return products?
Chaterimo Shopify test store


Why Chaterimo stands out?

  • Multiple AI Models:

    Choose between ChatGPT, Claude, or Gemini and test them side-by-side to find the best fit for your business.

    Watch how you can select and compare AI models in real-time.

    AI Models
  • Cost-Effective:

    Slash your costs by up to 50% by using your own API keys from OpenAI, Anthropic, or Google while maintaining unlimited messages.

    Watch how you compare subscription plans with your own API keys.

    Chaterimo pricing
  • Seamless Integration:

    Our Shopify app seamlessly connects your store with Chaterimo's AI chatbot, eliminating any need for manual coding.

    Find our Chaterimo shopify app here

    Chaterimo Shopify app
  • Order Status Tracking:

    Enable customers to check their order status by providing their order ID. Store owners can customize status descriptions to provide additional helpful information for each order state.

    Automatic Product Updates:

    Direct integration with Shopify’s API ensures that the chatbot always has up-to-date product information and pricing.

    Chaterimo integration
  • 24/7 Customer Support:

    Deliver round-the-clock assistance with instant, accurate responses that meet your customers’ needs anytime.

    Customizable Experience:

    Personalize the chatbot’s appearance and responses to reflect your brand’s identity and enhance user engagement.

    Chaterimo Shopify app


Integration Options

Option 1: Using the Shopify App (Recommended)

The easiest way to integrate Chaterimo with your Shopify store is through our official app:

  • Visit Chaterimo on the Shopify App Store.
  • Click Install to install Chaterimo app on your store.
  • Follow the guided setup process to create your Chaterimo account.
  • Configure your chatbot's appearance and settings through the dashboard.
  • Start your 7-day free trial to test all premium features:
    1. Explore all AI capabilities including language models, chat personalities, and customizable response styles.
    2. Test order status tracking.
    3. Try customization options.
    4. Experience automatic product updates.
  • Congratulations! You have successfully integrated Chaterimo with your Shopify store. Your chatbot is now ready to assist customers, provide product information, and enhance the overall shopping experience on your site.

Watch our step-by-step video tutorial for a detailed walkthrough of the integration process: Chaterimo Shopify Integration Tutorial



Unleash AI Capabilities for Your Brand

Customizable AI Personality

Shape your AI assistant's personality to match your brand voice. Whether you want professional responses, friendly chat, or even poetic interactions, you can customize the chatbot's role and behavior to create unique customer experiences.

  • Set specific roles and instructions
  • Choose between formal or casual tone
  • Enable creative responses with emojis
Smart Fallback Options

Never leave a customer without help. When the AI encounters questions outside its knowledge base, it can gracefully direct customers to your contact form, support email, or specific help resources.

  • Custom fallback messages
  • Direct links to contact forms
  • Seamless handoff to human support
AI Response Control

Fine-tune your AI's creativity level using temperature controls. Lower settings provide more consistent, factual responses, while higher settings enable more creative and varied interactions.

  • Adjust AI creativity levels
  • Balance accuracy and engagement
  • Perfect responses for your needs
Context-Aware Responses

The AI understands context from your store's data, product catalog, and customer interactions, providing relevant and accurate responses that align with your business context.

  • Product-aware recommendations
  • Order history integration
  • Store policy compliance


Frequently Asked Questions

Chaterimo is an AI-powered chatbot solution for Shopify stores that provides 24/7 customer support, product recommendations, and order status tracking. It integrates multiple AI models (ChatGPT, Claude, and Gemini) and allows store owners to use their own API keys for cost-effective operation.

Integration is simple through the official Chaterimo Shopify app. Just visit the Shopify App Store, install the Chaterimo app, follow the guided setup process to create your account, and configure your chatbot settings through the dashboard. No coding is required.

Plans start at just $9/month when using your own API keys. You can significantly reduce costs (up to 50%) by using your own API keys from OpenAI, Anthropic, or Google. All plans come with a 7-day free trial to test premium features.

You get a 7-day free trial with access to all premium features and AI models (ChatGPT, Claude, and Gemini). You can extend your trial period by leaving a review for Chaterimo on the Shopify App Store. This gives you extra time to fully explore all features before choosing a plan.

Chaterimo supports multiple leading AI models including ChatGPT, Claude, and Gemini. You can test these models side-by-side in the testing chatbot section to find the best fit for your business needs.

Yes, customers can track their orders by providing their order ID to the chatbot. Store owners can customize status descriptions for each order state to provide additional helpful information.

Chaterimo directly integrates with Shopify's API to ensure that the chatbot always has the most current product information and pricing. This automatic synchronization ensures accurate product recommendations and information.

Yes, you can customize the chatbot's appearance and responses to match your brand's identity. This includes setting the chat personality, tone, and even enabling the use of emojis to enhance user engagement.
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