Shopify
Sync products and let customers check their orders in chat.
Customer Service & Sales Chatbot
Powered by ChatGPT, Claude, Gemini & Grok
By leveraging the advanced capabilities of ChatGPT, Claude, Gemini or Grok, we provide e-commerce and websites with a transformative AI customer service experience that significantly reduces customer service costs and saves time.
Try it for free Request your demo
Connect your store to Chaterimo
Choose your platform and connect the tools you already use.
PrestaShop
Read-only order lookup in PrestaShop 8.2, verified by order reference and email.
Shoptet
Sync products and let customers check their orders in chat.
Upgates
Sync products and let customers check their orders in chat.
Eshop-rychle
Sync products and let customers check their orders in chat.
Other integrations
Add chat to WordPress, answer Facebook Messenger messages and connect workflows with Make.
Experience it yourself! Try chatting with the Chaterimo website.
AI BENCHMARK
AI Model Benchmark — Top 5
Which AI model handles customer service best? See our blind evaluation results.
BEST OVERALL
ChatGPT 6 Luna
66.4
RANK 2
ChatGPT 6 Sol
61.8
RANK 3
Claude Haiku 4.5
58.1
RANK 4
4
Grok 4.1 Fast
57.5
RANK 5
5
Gemini 3.8 Flash
55.9
Who is using Chaterimo platform?
Why Chaterimo?
The most affordable, flexible AI customer service platform that puts you in control
Set up in minutes, not months. Pay less, customize more, and let AI handle your customer support 24/7.
5-MINUTE SETUP
Go Live in Minutes, Not Months
While competitors require weeks of setup and training, Chaterimo gets you started instantly:
- One-click installation for Shopify, Shoptet, Upgates, and more
- Intuitive dashboard - no technical expertise required
- Pre-built chatbot-role for e-commerce
- Start answering customer questions with AI immediately
Average time to first conversation: 30 seconds
UNBEATABLE VALUE
The Most Cost-Effective AI Solution
Why pay 10x more for the same AI technology? Chaterimo offers the industry's most flexible pricing:
BYO API Keys
Use your own OpenAI, Anthropic, Google Gemini, or xAI Grok API keys - pay only for what you use with unlimited AI messages
Save 70-90%
Compared to competitors charging $50-100+ per agent/month with limited AI messages
No hidden fees. No per-conversation charges. Just transparent, affordable pricing.
INTELLIGENT HANDOFF
AI + Human = Perfect Support
When AI reaches its limits, our smart ticketing system ensures no customer falls through the cracks:
- AI can automatically collect contact details and create tickets for complex issues
- Agents no longer waste time waiting for live chats - work on tickets when convenient
- Track resolution times, agent performance, and customer satisfaction
- Seamless context transfer - agents see full conversation history
PROACTIVE SALES
Engage, Assist, Convert
Automatically reach out to visitors at the right moment with tailored messages designed to guide them toward action.
- Time-based triggers: engage after a custom delay
- Page targeting: site-wide or specific pages
- Multiple rules per widget with on/off control
- Custom AI prompts for selling and support
- AI-generated or direct message types
- Full conversation tracking in chat history
Smart session logic prevents repeated prompts during a visit.
CUSTOM AI AGENTS
Write the Playbook, Shape the Voice
Take full control of the system prompt to define exactly how your AI behaves — name your agent, set tone and rules, and tailor it for support or sales.
System Prompt Control
Edit the core instructions that guide the LLM
Named Personas
Give each agent a name, role, and identity
Tone & Guidelines
Set voice, do’s & don’ts, escalation rules
Role-Specific Playbooks
Create support-ready or sales-driven agents for each goal
E-COMMERCE READY
AI That Knows Your Business
Connect with Shopify, Shoptet, or other platforms for intelligent order support:
- Order Tracking: AI instantly retrieves order status and delivery estimates
- Product Questions: Detailed answers about specifications, availability, and recommendations
- Return Management: Guide customers through return policies and processes
- Personalized Help: Access order history to provide context-aware support
Customers report 40% faster issue resolution with integrated order data
TRAIN YOUR AI
Build a Genius-Level Knowledge Base
Multiple ways to make your AI assistant an expert on your business:
Import your entire product catalog including descriptions, prices, and specifications
Real-time data sync with your systems for always-current information
Automatically extract content from your website, including sitemaps
PDF, Word, Excel, CSV files - up to 10MB each
YOUR WAY
Beyond the Chat Bubble
Give customers multiple ways to interact with your AI assistant:
Chat Widget
Classic floating bubble that's always accessible
Embedded iFrame
Full-page integration for FAQ or support pages
Plus, connect with:
Facebook Messenger
RECOMMENDED BY AI
Claude Cowork
People are asking Claude Cowork:
What's the best AI chatbot for my Shopify store?
And Claude recommends Chaterimo as a top choice for e-commerce AI customer support.
- Recognized for affordable pricing
- Praised for easy Shopify integration
- Highlighted for BYO API key flexibility
- Noted for multi-model AI support
Chaterimo supports a native MCP server — connect Claude directly to your store data via Claude Desktop or Claude Cowork.
RECOMMENDED BY AI
OpenAI Codex
People are asking Codex:
Which AI customer service tool should I use for my online store?
And Codex recommends Chaterimo as a top pick for e-commerce businesses.
- Recognized for 5-minute setup
- Praised for e-commerce-first approach
- Highlighted for product catalog AI training
- Noted for proactive sales features
One-stop solution
Used by users
WORLDWIDE
With Chaterimo, make it easy and help your customers find information quickly and conveniently.
Smart support
Surprising results of advanced AI models!
Best Statistics
Gather all available reports! Discover what users are asking and update the knowledge base accordingly.
Day-to-day readiness
AI keeps an eye on your business 24/7!
Editable Features
Edits made easy and safe!
Conversations in the last 30 days
Chats created
Tokens Processed
Testimonial
What our customers has to say about us
Chaterimo made my job easier and the chatbot also responds very convincingly. Some customers did not even recognize that they were communicating with a machine (chatbot)
Adéla Majerová
E-zakazky.cz
It works as we need it to respond.
Stanislav Fedoročko
So I installed it and had to play around with the learning part, but I'm pleasantly surprised and I'm going to extend it to other e-shops. It seems to be able to answer all customer questions nicely and sensibly so far. And when it doesn't - you can look it up in the history and teach it. This plugin seems valuable to me and I hope it will work long-term.
Michal Banik (chranenedielne.sk)
Amazing add-on. It can respond in all languages. For multilingual websites, it's absolutely fantastic. If it could make phone calls as well, it would be perfect.
David Tomášek (baktoma.cz)
It works great; you just need to teach it commands at the beginning, and then it learns on its own. It saves money, time, and energy.
Vladislav Bulant (tibabu.cz)
Frequently asked questions
You can choose the latest GPT, Claude, Gemini and Grok models. We keep the available selection up to date.
You can choose the latest Claude models. We keep the available selection up to date.
Yes, you can also try Gemini models from Google and Grok models from xAI.
You have the freedom to select your preferred pricing option. Should you choose the option that involves using your own API keys, you will need to create these keys and integrate them into Chaterimo to ensure its proper functionality.
Our service, Chaterimo, integrates directly with Anthropic or OpenAI's advanced language model to provide high-quality chatbot services. Your AI API key allows us to establish this direct connection with Anthropic or OpenAI's servers.
The reason we require your API key in our paid programs is threefold:
- Fair Usage Billing: With your own Anthropic or OpenAI API key, you are billed directly by Anthropic or OpenAI for the exact number of prompts your chatbot uses. This ensures you only pay for your actual usage.
- Avoiding Rate Limits: Each user having their unique API key means that the chatbot service isn't limited by a shared rate limit. This ensures uninterrupted service as usage is dependent on your individual API key, and not affected by other users' activities.
Please note, there is a separate monthly fee for using Chaterimo's platform. This fee is for the features, tools, and services we provide on top of Anthropic/OpenAI's core language model capabilities.
We prioritize the security and privacy of your data. Your API key is stored securely, hashed after saving, and is strictly used for communicating with the AI servers for the purposes outlined above. It is not used for any other purposes, nor is it shared with any third parties.Yes, in paid Advanced + Masterful subscription plans, you can create multiple chat-widgets. These chat-widgets can have completely different appearances, for example initial messages in different languages. They can also have different roles and ChatGPT model/chat temperature, etc.
It is easy to get started with Chaterimo! Here is how you can add content to your knowledge-base:
- Simple Text: Just copy and paste your desired text directly.
- Web Content: You can easily grab content from a website. Whether it's just one web page or multiple pages with all their linked content, we've got you covered.
- File Upload: Have a document? No worries! You can upload CSV, Excel, Word documents, PDFs, or plain text files. Just make sure they're under 10MB.
- For Merchants: If you're using Google Shopping, you can directly upload your XML product feed.
For paid API accounts in OpenAI, Claude, Gemini, and Grok, data and files passed to their APIs are never used to train their models. In Gemini's free-tier API models, however, conversations may be used to train their models, though it remains completely free of charge. This means you still have complete control over your data. If you wish to delete all your data uploaded to Chaterimo, you can do so through the Chaterimo administration interface.
