How to integrate AI customer service with Your Shopify Store

Transform your Shopify store's customer support experience with Chaterimo, an AI-powered chatbot designed to enhance user interactions and provide seamless customer service. Thanks to our new Shopify app, integrating Chaterimo with your store has never been easier.

This comprehensive guide will walk you through the integration process and highlight the key features that make this combination essential for e-commerce success.


Talk with AI on our sample Shopify Store

To demonstrate our features, please visit our test store. This e-shop has the Chaterimo chat widget installed, connected to the basic knowledge base of the e-shop along with a products downloaded via Shopify API. Feel free to try it out and ask questions!


For example, you can ask about:

  • Hello, give me status of my order 5951182536953
  • Was my order 5951184896249 processed?
  • What products are you selling?
  • What to do if I want to return products?
Chaterimo Shopify test store


Integration Options

Option 1: Using the Shopify App (Recommended)

The easiest way to integrate Chaterimo with your Shopify store is through our official app:

  • Visit Chaterimo on the Shopify App Store.
  • Click Install to install Chaterimo app on your store.
  • Follow the guided setup process to create your Chaterimo account.
  • Configure your chatbot's appearance and settings through the dashboard.
  • Start your 7-day free trial to test all premium features:
    1. Explore all AI capabilities including language models, chat personalities, and customizable response styles.
    2. Test order status tracking.
    3. Try customization options.
    4. Experience automatic product updates.
  • Congratulations! You have successfully integrated Chaterimo with your Shopify store. Your chatbot is now ready to assist customers, provide product information, and enhance the overall shopping experience on your site.

Watch our step-by-step video tutorial for a detailed walkthrough of the integration process: Chaterimo Shopify Integration Tutorial



Why Choose Chaterimo?

  1. Affordable and Flexible Plans: Choose a subscription plan that fits your needs. If you provide your own API keys for OpenAI, Anthropic, or Gemini LLMs, you can enjoy more affordable plans with unlimited messages!
  2. Intelligent Response Capabilities: From leveraging search engines to utilizing web scraping, Chaterimo employs various advanced techniques to provide fast, accurate answers to customer inquiries.
  3. Seamless Integration: Our Shopify app seamlessly connects your store with Chaterimo's AI chatbot, eliminating any need for manual coding.
  4. Order Status Tracking: Enable customers to check their order status by providing their order ID. Store owners can customize status descriptions to provide additional helpful information for each order state.
  5. Automatic Product Updates: Direct integration with Shopify’s API ensures that the chatbot always has up-to-date product information and pricing.
  6. 24/7 Customer Support: Deliver round-the-clock assistance with instant, accurate responses that meet your customers’ needs anytime.
  7. Customizable Experience: Personalize the chatbot’s appearance and responses to reflect your brand’s identity and enhance user engagement.
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